Refund policy
Return Policy
We want you to love your shoes! If you have ordered the wrong size, like one color better than another, or have any other issue, you can always return your order for free so long as:
- Your items are unworn, undamaged, in new condition (i.e. no creases or wear and no dirt or marks on the sole), and in their original packaging.
- You submit your return request within 30 days of receiving your original order.
We reserve the right to refuse returns that do not meet the above criteria.
Click here to be directed to our Returns Center (http://footmates.returnscenter.com) http://footmates.returnscenter.comand begin the process.
Email notices will be generated throughout the entire return process so you will always know where your return is in our workflow.
Once we have received and approved your return, please allow 5-7 days for any issued credit to post back to your original method of payment.
If you have any questions or concerns on a return, please contact us.
Exchanges
In order to get you the shoes you want as fast as possible, we do not offer an exchange program. Simply place a new order for the item or size desired, then visit our Returns Center to send back what you no longer need. Both shipping and return shipping are free!
Click here to be directed to our Returns Center (http://footmates.returnscenter.com) http://footmates.returnscenter.comand begin the process.
Order Processing
Orders are typically processed and shipped within 1 business day of when they are placed. High volume days may result in an additional day delay, but those instances are very rare (Black Friday - Cyber Monday).
If you have a special need, please contact us.